Optical123 cheap prescription eyeglasses
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Order Terms of Optical123.com

ORDER PROCESS: Optical123 Inc. starts producing your glasses within 24 hours or sooner after an order form is submitted in the website.

Please note the terms as the following:

  1. ALTER ORDER: If there is any changes or cancellations request, it must be notified within 24 hours to alter the order.
  2. REFUND: We will refund 100% if the order is cancelled within 24 hours after order form is submitted. Most order will be shipped from California, USA or from Hong Kong for some international orders within 10 to 15 days for regular prescription glasses, and additional 7 days or longer for complex glasses depending on the prescription.
  3. Your frame including the prescription is made and processed by factories in China. Delay might occur due to any unexpected situation such as strike, shipment, natural disaster, etc. Therefore, the orders can take longer than expected.
  4. Please do not discard your current glasses until you receive the new glasses and make sure that wearing the glasses is comfortable for you

OUR GUARANTEES:

We guarantee to make the glasses with good quality and to match the prescription provided. We will remake the glasses promptly at no charge to the customer in case we have made an error in the prescription. This guarantee does not include delays due to Customer’s errors in ordering including, but not limited to, inputting the wrong prescription information, numbers, or personal information for the order.

The Customer may return an order for any reason ONLY on the following terms:

  • Customer may return the glasses (prescription glasses only) to Optical123 Inc. within 7 days after receiving the glasses to receive 80% refund, credited back to Customer’s credit card account except shipping cost.
  • Customer must return the glasses (prescription glasses only) to Optical123 Inc. within 30 days after receiving the glasses to have 50% refund, credited back to Customer’s credit card account except shipping cost.
  • Customer must obtain a valid Return Merchandise Authorization (RMA) number from Optical123 Inc. RMA number will be issued at Optical123 sole discretion, in accordance with these terms. With the returned item, customer must provide their order number and all other information as indicated by Optical123 Inc. including the RMA Number clearly written next to your (Customer’s) name and address, as well as a brief but clear statement about the reason of the return.
  • Customer is responsible for ensuring that the returned package has clear and visible RMA number on the address label before returning to Customer Service Department, Optical123 Inc. at 1025 Alameda De Las Pulgas, Unit 101, Belmont, CA 94002.
  • The Customer must return the products at their own expense. The item must be in as “New” condition (unscratched and unbroken, lenses in their original frames) and returned in the original hard case sent from Optical123 Inc. Glasses or accessories received by Customer in a broken or dismantled state must be returned in the original case from Optical123 Inc.
  • If you are returning the glasses because of a wrong prescription claim, you must enclose a copy of the accurate prescription with the name matching the original order form, otherwise, no replacement or refund of the order will be issued by Optical123 Inc.
  • Optical123 Inc. is not responsible for lost, missing or en-route damaged goods.
  • INFORMATION IN ORDER FROM: You grant Optical123 Inc. to use your personal information (name, address, credit card information and similar information) and your prescription information (optical information for your order) that you post to the Site or Service. By posting User Content on the Site or Service, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post or distribute it and that the Content is accurate.
  • When you are required to open an account to use or access the Site or Service, you must complete the registration process by providing the complete and accurate information requested on the registration form. You will also be asked to provide a user name and password. You are entirely responsible for maintaining the confidentiality of your password. You may not use the account, username, or password of someone else at any time. You agree to notify Optical123 Inc. immediately on any unauthorized use of your account, user name, or password. Optical123 Inc. shall not be liable for any loss that you incur as a result of someone else using your password, either with or without your knowledge. You may be held liable for any losses incurred by Optical123 Inc. as a result of someone else’s use of your account or password.
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